top of page

Shipping Policy

Last Updated: October 28, 2025

At Aaeluwa Farms, we’re committed to ensuring that your orders are delivered quickly, safely, and in excellent condition. This Shipping Policy explains how we process, package, and deliver your purchases across Canada.

​

1. Order Processing

  • All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your confirmation email and payment.

  • You’ll receive a shipping confirmation email once your order has been processed and is ready for pickup or delivery.

  • During peak seasons or high-volume periods, order processing may take slightly longer. We’ll always notify you of any significant delays.

​

2. Delivery Options

We currently offer the following delivery and pickup options:

​​

a.  Pickup

  • Customers may choose free local pickup at our location:
    228 Lucas Common NW, Calgary, AB T3P 2B3

  • You will receive an email notification when your order is ready for pickup, including available pickup times.

​

b. Provincial and National Shipping

  • We offer shipping across Alberta and other Canadian provinces via trusted third-party couriers (e.g., Canada Post, UPS, or Purolator).

3. Shipping Rates

  • Shipping rates are calculated at checkout based on product weight, destination, and delivery method.

  • Occasionally, we may offer free shipping promotions or flat-rate delivery for certain regions or order amounts — these will be clearly indicated on our website.

  • ​

4. Delivery Times

Estimated delivery times (after processing):​

  • Within Alberta: 3–5 business days

  • Across Canada: 5–10 business days

Please note that these are estimated times. Delivery may be delayed by factors such as weather, courier backlogs, or remote locations. Aaeluwa Farms is not responsible for delays once your order has been handed over to the courier.

​

5. Shipping Restrictions

To maintain quality and comply with Canadian agricultural transport regulations:

  • We currently only ship within Canada.

  • We do not ship to P.O. boxes 

If you are unsure whether your location is eligible for delivery, please contact us before placing your order.

​

6. Order Tracking

Once your order has shipped, you will receive an email containing tracking details (if applicable).

7. Damaged, Lost, or Delayed Shipments

While we take great care to ensure your items are securely packaged, unforeseen issues can occur during transit.

If your order arrives damaged, incomplete, or missing:

  1. Contact us within 24 hours of receiving your order.

  2. Include your order number, a brief description, and photos of the issue.

  3. We will investigate and, if necessary, offer a replacement, store credit, or refund based on our Refund Policy.

Aaeluwa Farms is not responsible for:

  • Delays caused by the shipping carrier, weather, or incorrect addresses.

  • Orders marked as “delivered” by the courier but not received by the customer.

However, we’ll do our best to assist in tracking or resolving delivery issues.

​

8. Incorrect or Incomplete Addresses

Please double-check your shipping address before completing checkout.
If an order is returned to us due to an incorrect or incomplete address:

  • We can reship the order once the correct address is provided.

  • Additional shipping charges may apply.

​

9. Contact Us

If you have any questions or concerns regarding shipping, delivery, or pickup, please contact us at:

Aaeluwa Farms
Email: aaeluwafarms@gmail.com
Phone: (403) 968-6313
Address: 228 Lucas Common NW, Calgary, AB T3P 2B3

​

Aaeluwa Farms reserves the right to update or modify this Shipping Policy at any time without prior notice. Updates will be posted on this page with a revised Octpber 28, 2025 date.

✅ This Shipping Policy complies with:

  • Alberta Consumer Protection Act

  • Canada Post and Courier Service Regulations

  • CFIA Guidelines for Agricultural Transport

  • Competition Act (Canada)

bottom of page